Tech-Savvy Staff: Better Service for Library Users

TechSoup’s Tech Savvy Staff: Better Service for Library Users was the best webinar I have attended in quite some time. The practical advice and techniques for a topic I have wrestled with in recent months was terrific, and I am so grateful that I was able to attend this afternoon.

How do we keep staff relevant in the community? The presenters of this event were Penny Talbert, the Executive Director of the Ephrata Public Library and Stephanie Zimmerman, the Training & Development Coordinator for the Library System of Lancaster County.

The ladies started by sharing the bigger goal of– “How do we as a library become known as the technology hub of the community?” Everything was built around this goal and of building up the skills of her staff. Penny and her co-presenters were extremely open and giving with what worked and also the challenges they ran into. They were positive, yet realistic with their presentation.

I left the presentation with a ton of ideas, notes, website addresses, and email addresses. I feel well-prepared to move forward with many of these ideas.

If you are looking for ways to build staff competencies through skill building — be sure to check out this excellent free webinar archive.


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